India and Services Outsourcing in Asia

The Singapore Economic Review, Vol. 53, Issue 3, pp. 419-447, 2008

Posted: 11 Nov 2009

See all articles by Rupa Chanda

Rupa Chanda

Indian Institute of Management, Bangalore

Date Written: December 2008

Abstract

This paper examines India's role in services outsourcing within Asia. It provides a brief overview of the global as well as Indian services outsourcing industry. The core section examines India's relationship with other Asian countries such as China, the Philippines, Vietnam, and Malaysia in service outsourcing. It examines the extent to which these countries pose a competitive challenge to India and concludes that at this time, India is far ahead although it is likely to face growing competition as its costs rise. The paper highlights the need to move beyond this comparative paradigm and to examine the complementary and collaborative opportunities that exist between India and other Asian countries in services outsourcing. It concludes that there is considerable scope for such synergies and that India and other Asian countries can form different parts of a larger regional or global delivery model. Regional and bilateral agreements within Asia can also facilitate this process.

Keywords: Services, outsourcing, offshoring, information technology (IT), IT-enabled services, business process outsourcing

Suggested Citation

Chanda, Rupa, India and Services Outsourcing in Asia (December 2008). The Singapore Economic Review, Vol. 53, Issue 3, pp. 419-447, 2008 , Available at SSRN: https://ssrn.com/abstract=1503771

Rupa Chanda (Contact Author)

Indian Institute of Management, Bangalore ( email )

Bannerghatta Road
Bangalore, Karnataka
India

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