Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

Posted: 17 Feb 2010

See all articles by Tsedal Neeley

Tsedal Neeley

Harvard University - Business School (HBS)

Thomas J. DeLong

affiliation not provided to SSRN

Date Written: November 1, 2009

Abstract

Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required by a service agreement. Rather than finding a swift resolution to the rapidly escalating customer situation that motivated his trip, he finds himself facing distributed work, global collaboration, conflict and management issues that are threatening to unravel his team.

Suggested Citation

Neeley, Tsedal and DeLong, Thomas J., Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) (November 1, 2009). HBS Case No. 409-003, Harvard Business School Organizational Behavior Unit, Available at SSRN: https://ssrn.com/abstract=1553891

Tsedal Neeley (Contact Author)

Harvard University - Business School (HBS) ( email )

Soldiers Field Road
Morgan 270C
Boston, MA 02163
United States

Thomas J. DeLong

affiliation not provided to SSRN ( email )

Do you have negative results from your research you’d like to share?

Paper statistics

Abstract Views
2,472
PlumX Metrics