Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)
Posted: 17 Feb 2010
Date Written: November 1, 2009
Abstract
Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required by a service agreement. Rather than finding a swift resolution to the rapidly escalating customer situation that motivated his trip, he finds himself facing distributed work, global collaboration, conflict and management issues that are threatening to unravel his team.
Suggested Citation: Suggested Citation
Neeley, Tsedal and DeLong, Thomas J., Managing a Global Team: Greg James at Sun Microsystems, Inc. (A) (November 1, 2009). HBS Case No. 409-003, Harvard Business School Organizational Behavior Unit, Available at SSRN: https://ssrn.com/abstract=1553891
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