The Role of Human Resources Empowerment in the Sustainable Development of Tourism Industry

Abstract

This article aims to study the role of human resource empowerment in the sustainable development in tourism industry. In this respect, the concept of empowerment, its importance and its role in sustainable development as well as objectives of tourism industry and winning customers’ satisfaction in tourist environments by means of enhancing job satisfaction, innovation and creativity at work, problem solving are studied.

The results from the research showed that there is a strong tendency in present organizations across the world to empower their personnel to increase efficiency and improve working systems. It was also suggested for the management and personnel to have short term, long term and on the job training.

Keywords: human resource empowerment, sustainable development, tourism industry