Enterprise Resource Planning (ERP): Enhancing and Sustaining Value

Abstract

In this era of globalization and competition, mergers of business firms have combined heterogeneous systems. At the same time, individual departments have developed non-integrated legacy systems and IT solutions, representing multiple platforms and diverse technologies. This IT maturity has created a challenging organizational climate for ERP systems. ERP deployment is huge in nature, and its implementation is highly prone to failures. It is essential to establish a standard process within a business entity for assessing and analyzing the real value of an ERP investment, as well as to address the difficult challenges of assessing and measuring intangible benefits.

The book emphasizes on the key role of contextual factors for successful ERP deployment. This book is presented in three sections and contains eleven articles. The first section 'ERP in Emerging Scenario' includes articles on ERP in the evolving scenario, ERP-II and the role of ERP. The second section 'Model Frameworks' contains articles on best practices for ERP, evaluation framework for SMEs and the emergence of information artifacts for effective ERP implementation. The third section “Experiences” contains case studies on legacy information systems on North American and European operations, ERP implementation in N.I.C.I.Co, value creation through ERP at O.N.G.C. and ERP systems in academics.

Keywords: ERP, enterprise resource planning, ERP implementation, ROI