Performance Evaluation of Pharmacists and Druggists Working in Retail Pharmacies of Uzbekistan
11 Pages Posted: 2 Jul 2012
Date Written: July 1, 2012
Abstract
This paper aims to evaluate performance trends of pharmacists and druggists working in retail pharmacies of Uzbekistan. This study utilizes the sample of 211 pharmacists and druggists. Respondents have been assessed on key performance indicators such as efficiency, flexibility, loyalty, hard work, creativity, improvement of skills and coping on-job pressure. Results of the study through univariate one-way analysis of variance (ANOVA) and independent-samples t-test indicate that druggists working in retail pharmacies are more efficient, flexible, creative, loyal and hardworking than pharmacists.
On the other hand mean score of male respondents is higher than female respondents for same indicators. An interesting finding of the study is that less salaried individuals have better understanding of customers & competitors and enjoy better relationships with their bosses and colleagues. Study concludes that there is a dire need of continuing on-job training to maintain motivation of more experienced pharmacists and druggists working in retail pharmacies of Uzbekistan to revive their interest in customers’ satisfaction; a cornerstone for business success.
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