Performance Evaluation of Pharmacists and Druggists Working in Retail Pharmacies of Uzbekistan

11 Pages Posted: 2 Jul 2012

See all articles by Abdus Sattar Abbasi

Abdus Sattar Abbasi

COMSATS Institute of Information Technology

Amna Bibi

affiliation not provided to SSRN

Sabir Hussain Abbasi

affiliation not provided to SSRN

Umar Hayat

affiliation not provided to SSRN

Shakir Hussain

affiliation not provided to SSRN

Date Written: July 1, 2012

Abstract

This paper aims to evaluate performance trends of pharmacists and druggists working in retail pharmacies of Uzbekistan. This study utilizes the sample of 211 pharmacists and druggists. Respondents have been assessed on key performance indicators such as efficiency, flexibility, loyalty, hard work, creativity, improvement of skills and coping on-job pressure. Results of the study through univariate one-way analysis of variance (ANOVA) and independent-samples t-test indicate that druggists working in retail pharmacies are more efficient, flexible, creative, loyal and hardworking than pharmacists.

On the other hand mean score of male respondents is higher than female respondents for same indicators. An interesting finding of the study is that less salaried individuals have better understanding of customers & competitors and enjoy better relationships with their bosses and colleagues. Study concludes that there is a dire need of continuing on-job training to maintain motivation of more experienced pharmacists and druggists working in retail pharmacies of Uzbekistan to revive their interest in customers’ satisfaction; a cornerstone for business success.

Suggested Citation

Abbasi, Abdus Sattar and Bibi, Amna and Abbasi, Sabir Hussain and Hayat, Umar and Hussain, Shakir, Performance Evaluation of Pharmacists and Druggists Working in Retail Pharmacies of Uzbekistan (July 1, 2012). Available at SSRN: https://ssrn.com/abstract=2097315 or http://dx.doi.org/10.2139/ssrn.2097315

Abdus Sattar Abbasi (Contact Author)

COMSATS Institute of Information Technology ( email )

1.5 Defence Road
Off Raiwind Road
Lahore, Punjab
Pakistan

Amna Bibi

affiliation not provided to SSRN ( email )

Sabir Hussain Abbasi

affiliation not provided to SSRN

Umar Hayat

affiliation not provided to SSRN

Shakir Hussain

affiliation not provided to SSRN

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