Benchmarking the Supply Chain Performance: Development of a Framework

24 Pages Posted: 4 Nov 2012

See all articles by Janat Shah

Janat Shah

Indian Institute of Management Udaipur

Nitin Singh

Indian Institute of Management (IIMB), Bangalore

Date Written: December 30, 1999

Abstract

In this study, a framework is developed which uses financial metrics to help a firm benchmark its relative position and identify specific supply chain processes that need improvement. The tools outlined in this study not only highlight areas of opportunity for improvement in the supply chain but also help identify specific reasons behind the performance levels in the chain and stimulate discussion among management. Further, this framework can be used to carry out detailed analyses using publicly held information. Subsequently, the analyst may probe further for additional information to focus on the specific reasons behind a given level of performance of the firm. To illustrate the framework, the proposed tools are applied to the paints industry whereby analysis is done on the business information obtained through an electronic database, which is available in public domain. The framework has proved to be robust. The results have also been supported by the industrial information. Using this framework, a firm should be better placed to come up with suitable policies in line with the industrial and competitive environment it faces.

Suggested Citation

Shah, Janat and Singh, Nitin, Benchmarking the Supply Chain Performance: Development of a Framework (December 30, 1999). IIM Bangalore Research Paper No. 146, Available at SSRN: https://ssrn.com/abstract=2162805 or http://dx.doi.org/10.2139/ssrn.2162805

Janat Shah (Contact Author)

Indian Institute of Management Udaipur ( email )

Mohanlal Sukhadia University Campus
Udaipur, Rajasthan 313001
India

HOME PAGE: http://www.iimu.ac.in

Nitin Singh

Indian Institute of Management (IIMB), Bangalore

Bannerghatta Road
Bangalore, Karnataka 560076
India

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