Consumer Financial Dispute Resolution in a Comparative Context: Principles, Systems and Practice

Cambridge, UK: Cambridge University Press, vii-xiv, 1-267.

University of Hong Kong Faculty of Law Research Paper No. 2013/002

9 Pages Posted: 27 Jan 2013 Last revised: 17 Nov 2020

See all articles by Shahla F. Ali

Shahla F. Ali

The University of Hong Kong - Faculty of Law

Date Written: 2013

Abstract

Nearly all major global financial centres have developed systems of consumer financial dispute resolution. Such systems aim to assist parties to resolve a growing number of monetary disputes with financial institutions. How governments and self-regulatory organizations design and administer financial dispute resolution mechanisms in the context of increasingly turbulent financial markets is a new area for research and practice. Consumer Financial Dispute Resolution in a Comparative Context presents comparative research about the development and design of these mechanisms in East Asia, North America and Europe. Using a comparative methodology and drawing on empirical findings from a multi-jurisdictional survey, Shahla Ali examines the emergence of global principles that influence the design of financial dispute resolution models, considers the structural variations between the ombuds and arbitration systems and offers practical proposals for reform.

Suggested Citation

Ali, Shahla F., Consumer Financial Dispute Resolution in a Comparative Context: Principles, Systems and Practice (2013). Cambridge, UK: Cambridge University Press, vii-xiv, 1-267., University of Hong Kong Faculty of Law Research Paper No. 2013/002, Available at SSRN: https://ssrn.com/abstract=2207310

Shahla F. Ali (Contact Author)

The University of Hong Kong - Faculty of Law ( email )

Chung Yu Tung Tower (Law), Centennial Campus
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Hong Kong
(852) 3917 2931 (Phone)
(852) 2559-3543 (Fax)

HOME PAGE: http://www.law.hku.hk/academic_staff/professor-shahla-ali/

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