Consolidating Findings from Business Process Change Case Studies Using System Dynamics: The Example of Employee Morale

Knowledge Management & E-Learning: An International Journal (KM&EL). Vol. 4 (4), pp. 455-480, 2012

26 Pages Posted: 2 Feb 2013

See all articles by Zuzana Kristekova

Zuzana Kristekova

Technische Universität München (TUM)

Marlen Jurisch

Technische Universität München (TUM)

Michael Schermann

Santa Clara University - Operations and Management Information Systems

Helmut Krcmar

Technische Universität München (TUM)

Date Written: 2012

Abstract

In this paper, we explore system dynamics as a useful approach to consolidate findings from case studies on business process change (BPC) projects. We compile data from 65 BPC case studies to develop a system dynamics simulation model that helps us to investigate ‘employee morale’ as an important construct in BPC projects. We show that such simulation models consolidate the complex and often non-linear findings from BPC case studies in a way that makes it available to discourse among researchers, lecturers and students as well as BPC professionals. Thus, this paper contributes to knowledge management and learning by suggesting system dynamics as a valuable approach to illustrate and convey the complex relationships between important constructs in BPC. This paper also contributes to the domain of business process management by demonstrating the benefits of system dynamics as a way to review and consolidate the abundance of BPC case studies.

Keywords: business process change, system dynamics, learning, employee morale, meta-case analysis

Suggested Citation

Kristekova, Zuzana and Jurisch, Marlen and Schermann, Michael and Krcmar, Helmut, Consolidating Findings from Business Process Change Case Studies Using System Dynamics: The Example of Employee Morale (2012). Knowledge Management & E-Learning: An International Journal (KM&EL). Vol. 4 (4), pp. 455-480, 2012, Available at SSRN: https://ssrn.com/abstract=2210376

Zuzana Kristekova (Contact Author)

Technische Universität München (TUM) ( email )

Arcisstrasse 21
Munich, DE 80333
Germany

Marlen Jurisch

Technische Universität München (TUM) ( email )

Arcisstrasse 21
Munich, DE 80333
Germany

Michael Schermann

Santa Clara University - Operations and Management Information Systems ( email )

500 El Camino Real
Santa Clara, CA 95053
United States

Helmut Krcmar

Technische Universität München (TUM) ( email )

Arcisstrasse 21
Munich, DE 80333
Germany

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