A Review of Success Factors and Challenges of Public Sector BPR Implementations

45th Hawaii International Conference on Systems Science (HICSS 2012), Maui, Hawaii, January 4-7, 2012, IEEE Computer Society, pp. 2603-2612

10 Pages Posted: 2 Feb 2013

See all articles by Marlen Jurisch

Marlen Jurisch

Technische Universität München (TUM)

Christian Ikas

Technische Universität München (TUM)

Wolfgang Palka

Technische Universität München (TUM)

Petra Wolf

Technische Universität München (TUM)

Helmut Krcmar

Technische Universität München (TUM)

Date Written: 2012

Abstract

Pressures to cut budgets and increase efficiency while maintaining performance prompted public managers to turn to the private sector for solutions. As a means of rightsizing government, cutting red tape, and reducing bureaucracy, the idea of BPR found its way into the realm of public organizations. The differing characteristics of private and public organizations introduce various challenges when transferring BPR methodologies between the sectors.

With this research paper we consolidate the ample literature on BPR success from the private and public sector. We identify the relevant success factors and show that a surprising similarity exists between private and public BPR related success factors. In addition, we determine the specific characteristics and requirements of the public sector highlighting gaps in current literature. Finally, we structure the research gap in five propositions and provide directions for further research.

Keywords: public sector, business process reengineering, process management, success factors

Suggested Citation

Jurisch, Marlen and Ikas, Christian and Palka, Wolfgang and Wolf, Petra and Krcmar, Helmut, A Review of Success Factors and Challenges of Public Sector BPR Implementations (2012). 45th Hawaii International Conference on Systems Science (HICSS 2012), Maui, Hawaii, January 4-7, 2012, IEEE Computer Society, pp. 2603-2612, Available at SSRN: https://ssrn.com/abstract=2210378

Marlen Jurisch (Contact Author)

Technische Universität München (TUM) ( email )

Arcisstrasse 21
Munich, DE 80333
Germany

Christian Ikas

Technische Universität München (TUM) ( email )

Arcisstrasse 21
Munich, DE 80333
Germany

Wolfgang Palka

Technische Universität München (TUM) ( email )

Arcisstrasse 21
Munich, DE 80333
Germany

Petra Wolf

Technische Universität München (TUM) ( email )

Arcisstrasse 21
Munich, DE 80333
Germany

Helmut Krcmar

Technische Universität München (TUM) ( email )

Arcisstrasse 21
Munich, DE 80333
Germany

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