Digital Destinations in the Tourist Sector: A Path Model for the Impact of E-Services on Tourist Expenditures in Amsterdam

Tinbergen Institute Discussion Paper 13-138/VIII

13 Pages Posted: 14 Sep 2013

See all articles by Bart Neuts

Bart Neuts

Vrije Universiteit Amsterdam, School of Business and Economics

Joao Romao

Vrije Universiteit Amsterdam, School of Business and Economics

Peter Nijkamp

VU University of Amsterdam - Department of Spatial Economics; Tinbergen Institute

Eveline van Leeuwen

VU University Amsterdam - Department of Spatial Economics

Date Written: September 12, 2013

Abstract

Innovations in information and communication technologies (ICT) in recent decades have had profound implications for tourism services, promotion, or distribution. We apply a Structural Equations Model (SEM) to analyse the relationships between the characteristics of tourists visiting Amsterdam, the importance they attach to different kinds of information contents available on the Internet, and the actual performance of the city as a tourism destination, measured by the expenditures and the duration of stay of the visitors. Findings indicate that the choice of e-services depends on the travel motive, age, education, income, gender, nationality, and length of stay. Furthermore, use of e-forums and virtual tours was found to significantly affect local expenditure.

Keywords: ICT, Internet, mediatisation, destination, tourism performance

JEL Classification: C51, M31, L83

Suggested Citation

Neuts, Bart and Romao, Joao and Nijkamp, Peter and van Leeuwen, Eveline, Digital Destinations in the Tourist Sector: A Path Model for the Impact of E-Services on Tourist Expenditures in Amsterdam (September 12, 2013). Tinbergen Institute Discussion Paper 13-138/VIII, Available at SSRN: https://ssrn.com/abstract=2324792 or http://dx.doi.org/10.2139/ssrn.2324792

Bart Neuts (Contact Author)

Vrije Universiteit Amsterdam, School of Business and Economics ( email )

De Boelelaan 1105
Amsterdam, 1081HV
Netherlands

Joao Romao

Vrije Universiteit Amsterdam, School of Business and Economics ( email )

De Boelelaan 1105
Amsterdam, 1081HV
Netherlands

Peter Nijkamp

VU University of Amsterdam - Department of Spatial Economics ( email )

De Boelelaan 1105
1081HV Amsterdam
Netherlands
+31 20 4446091 (Phone)
+31 20 4445611 (Fax)

Tinbergen Institute

Gustav Mahlerplein 117
Amsterdam, 1082 MS
Netherlands

Eveline Van Leeuwen

VU University Amsterdam - Department of Spatial Economics ( email )

De Boelelaan 1105
1081HV Amsterdam
Netherlands

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