Impression Management and Reputation Defense in 19th Century Credit Rating: Dissertation Executive Summary

12 Pages Posted: 10 Jun 2014

See all articles by Kelly Patterson

Kelly Patterson

University of Southern California, Marshall School of Business

Date Written: June 9, 2014

Abstract

In this dissertation executive summary, I focus empirically on credit rating decisions by local offices within a prominent 19th Century credit rating agency, as the organization, as a whole, responded to external threats. Findings from this study show that the heightened accountability of reported performance feedback is an important factor shaping the nature of lower-level organizational response to evident failures in decision-making processes. Public failure, which engenders threat to the organization, heightens the need to justify decision-making processes at the local level. Though, these legitimacy-driven responses led to poorer quality decisions and less functional information.

Keywords: Sociology, Organization Theory, Small Business RatingCredit Rating, Entrepreneurship, Impression Management

Suggested Citation

Patterson, Kelly, Impression Management and Reputation Defense in 19th Century Credit Rating: Dissertation Executive Summary (June 9, 2014). Available at SSRN: https://ssrn.com/abstract=2447691 or http://dx.doi.org/10.2139/ssrn.2447691

Kelly Patterson (Contact Author)

University of Southern California, Marshall School of Business ( email )

Los Angeles, CA 90089
United States
213-740-6211 (Phone)

HOME PAGE: http://www.marshall.usc.edu/faculty/directory/klpatter

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