Developing Corporate Culture in a Training Department: A Qualitative Case Study of Internal and Outsourced Staff

Review of Business & Finance Studies, v. 6 (1) p. 43-56

14 Pages Posted: 13 Dec 2014

See all articles by Querubin S. Yap

Querubin S. Yap

University of Phoenix

Jon K. Webber

University of Phoenix

Date Written: 2015

Abstract

This qualitative case study was conducted to investigate and analyze the perceptions and lived experiences of 20 training department staff at a New York-based early childhood multi-service healthcare company. The study was used to discover the leadership practices involved in creating a positive corporate culture in a work environment with outsourced and internal employees working concurrently together. There were six emergent themes that resulted from the study. It was discovered in the study that leaders who do the following activities continually engage the employees, whether they are internal or outsourced: (1) lead to the specific needs of each staff, whether internal or external, (2) create an environment of “fun”, (3) create an environment that purports familial ties with all team members, (4) ensure that learning exists continually, (5) honor the employees who have worked in the industry the longest, and most importantly, (6) lead as a socially and emotionally intelligent leader.

Keywords: Outsourcing, Training, Internal Employees, Outsourced Employees

JEL Classification: L2, M1

Suggested Citation

Yap, Querubin S. and Webber, Jon K., Developing Corporate Culture in a Training Department: A Qualitative Case Study of Internal and Outsourced Staff (2015). Review of Business & Finance Studies, v. 6 (1) p. 43-56, Available at SSRN: https://ssrn.com/abstract=2497055

Querubin S. Yap (Contact Author)

University of Phoenix ( email )

10004 Park Meadows Drive
Phoenix, AZ 85034
United States

Jon K. Webber

University of Phoenix ( email )

10004 Park Meadows Drive
Phoenix, AZ 85034
United States

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