Privacy Management Service Contracts as a New Business Opportunity for Operators

10 Pages Posted: 23 Dec 2006

See all articles by Louis-Francois Pau

Louis-Francois Pau

Copenhagen Business School (CBS); Rotterdam School of Management; L.M. Ericsson; GIBS

Date Written: November 16, 2006

Abstract

Recognizing the importance of privacy management as a business process and a business support process, this paper proposes the use of service level agreements (SLA’s) around privacy features, including qualitative and quantitative ones. Privacy metrics are defined by both parties with boundary values on each qualitative or qualitative feature. Their distribution is relying on stress distributions used in this field. The use of service level agreements also casts privacy management into a business perspective with benefits and costs to either party in a process. This approach is especially relevant for communications operators as brokers between content owners (individuals, businesses) and enterprise applications; in this context, the privacy SLA management would be carried out by the operator, while the terms and conditions of the SLA negotiation reside with the two external parties. This work was carried out as part of the large EU project PRIME www.prime.project.eu.org. on privacy enhancing technologies.

Keywords: Content Owners, Enterprise Business Processes, Managed Service Contracts, Privacy Agreements, Service Level Agreements (SLA's), Telecommunications Operators

Suggested Citation

Pau, Louis-Francois, Privacy Management Service Contracts as a New Business Opportunity for Operators (November 16, 2006). ERIM Report Series Reference No. ERS-2006-060-LIS, Available at SSRN: https://ssrn.com/abstract=949655

Louis-Francois Pau (Contact Author)

Copenhagen Business School (CBS) ( email )

Solbjerg Plads 3
Frederiksberg C, DK - 2000
Denmark

Rotterdam School of Management ( email )

P.O. Box 1738
Room T08-21
3000 DR Rotterdam, 3000 DR
Netherlands

L.M. Ericsson ( email )

Kista
Sweden

GIBS ( email )

Lynnwood Road
Pretoria 5100, 0002
South Africa

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