Mapping Office Work to Office Technology

Abstract

have achieved success with respect to describing what happens inthe office, they have contributed far less with respect toprescribing how computer-based technologies can support theoffice. Here we present TEMO (TEchnological Mapping ofOffice-work), a procedure which aids the analyst in determiningthe feasibility of supporting a given office task and suggests whichspecific software packages might improve performance of thattask. In order to illustrate the procedure's application, we presenta case in which TEMO is applied, in step-by-step fashion, in orderto assess the feasibility of automating a simple set of tasks and toassist in the selection of an appropriate software package.Directions of continuing work in the procedure's extension,enhancement, and evaluation are also described.