A Review of How Other Countries Provide Information and Advice to the Vulnerable on Consumer and Social Issues

Abstract

As part of the Comprehensive Spending Review (CSR), the DTI wish to carry out a review the support that it gives to Citizens Advice and Citizens Advice Scotland, to consider that those organisations play in the provision of information and advice, particularly vulnerable sections of society. The DTI review will consider the ways in which information advice can be given, including through helplines and web based services. To inform review, the DTI commissioned research to consider provision of information and practice in four other countries. This report sets out the findings from this brief study.

Keywords: Citizens advice