A Survey and Analysis of Outsourcing in East China
16 Pages Posted: 27 May 2009
Date Written: May 25, 2009
Abstract
The aim of this study is to investigate whether outsourcing activities in east China are associated with a theoretical framework derived from the literature. By the methodology of Statistics Package for the Social Science (SPSS), the results of survey indicate that outsourcing will be more extensively practiced in the future, the principal outsourcing motivations are to reduce costs and focus on core businesses. The purchasing outsourcing has the largest correlation coefficients with short-term contract, the total outsourcing has a significant correlation coefficient with long-term contract at the level of α=0.05. The findings indicate that high service quality and mutual trust are the main criteria for selecting outsourcing vendors. However, it is found that outsourcing satisfaction is generally low. The main benefits of outsourcing are to reduce cost, concentrate on core businesses and improve the service quality, while the main problems with outsourcing are legal disputes, disclosure of commercial secrets and conflicts with vendors.
Keywords: outsourcing, strategy, contract, survey
Suggested Citation: Suggested Citation
Do you have negative results from your research you’d like to share?
Recommended Papers
-
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
By Z. Justin Ren and Yong-pin Zhou
-
Call Center Outsourcing Under Information Asymmetry
By Sameer Hasija, Edieal J. Pinker, ...
-
By Itai Gurvich, Mor Armony, ...
-
Staffing and Routing in a Two-Tier Call Center
By Sameer Hasija, Edieal J. Pinker, ...
-
Service Outsourcing: Capacity, Quality and Correlated Costs
By Z. Justin Ren, Fuqiang Zhang, ...
-
By Laurens Debo, L. Beril Toktay, ...
-
Incentives for Quality through Endogenous Routing
By Lauren Xiaoyuan Lu, Jan A. Van Mieghem, ...
-
Optimal Contracts for Outsourcing of Repair and Restoration Services
By Nitish Jain, Sameer Hasija, ...
-
Outsourcing a Two-Level Service Process
By Hsiao-hui Lee, Edieal J. Pinker, ...