Implementation of ISO 9000 and Implications for TQM: A Survey of Hong Kong Companies

Lau, Man See Joanne; Landry, Steven P.; Chan, Canri; Jalbert, Terrance

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Implementation of ISO 9000 and Implications for TQM: A Survey of Hong Kong Companies

Quality Management Forum, Vol. 28, No. 2, pp. 8-10, Spring 2009

Posted: 29 Aug 2009

See all articles by Man See Joanne Lau

Terrance Jalbert

University of Hawaii - Department of Business Administration

Date Written: August 28, 2009

Abstract

This study reports the results of a survey of Hong Kong firms concerning ISO 9000 implementation. Specifically, firms were questioned about their motivation, perceived benefits, perceived disadvantages, and satisfaction with regard to ISO 9000 implementation. A short survey derived from Weston [1995] and Vloeberghs and Bellens [1996] was sent to 106 ISO 9000 certified firms operating in Hong Kong. Of particular interest were the possible differences of the views of Hong Kong firms as opposed to the views of selected other countries, and whether any such differences might conflict with the “spirit” of TQM or other continuous improvement initiatives.

Keywords: ISO 9000, Hong Kong

JEL Classification: G30

Suggested Citation: Suggested Citation

Lau, Man See Joanne and Landry, Steven P. and Chan, Canri and Jalbert, Terrance, Implementation of ISO 9000 and Implications for TQM: A Survey of Hong Kong Companies (August 28, 2009). Quality Management Forum, Vol. 28, No. 2, pp. 8-10, Spring 2009 , Available at SSRN: https://ssrn.com/abstract=1463666