Quality Management Systems (Q.M.S.) in Hotel and Tourist Establishments According to ISO 9000: 2000 Standards (El Sistema De Gestión De Calidad (S.G.C.) En Establecimientos Hoteleros Y Turístico Bajo Las Normas Iso 9000 Versión 2000) (Spanish)

Anuario Turismo y Sociedad, No. 3, 2004

6 Pages Posted: 25 Nov 2009

See all articles by Pablo Lovera

Pablo Lovera

affiliation not provided to SSRN

Date Written: 2004

Abstract

The only way to be competitive in the hotel industry in times of crisis like these, is by implementing an internationally recognized Quality Management System which can be certified under ISO 9000 norms. This will result in more frequent clients allowing the hotel to remain in business. The number of important international companies acquiring quality certification is increasing, therefore, it is necessary to begin the implementation of QMS within the industry. The author refers to the necessary aspects and processes for companies within the hotel industry to implement a Quality Management System according to already established standards and norms.

Note: Downloadable Document is in Spanish.

Keywords: Quality of services and products, continuous improvement, management by processes, client focus, top level commitments, documentation

Suggested Citation

Lovera, Pablo, Quality Management Systems (Q.M.S.) in Hotel and Tourist Establishments According to ISO 9000: 2000 Standards (El Sistema De Gestión De Calidad (S.G.C.) En Establecimientos Hoteleros Y Turístico Bajo Las Normas Iso 9000 Versión 2000) (Spanish) (2004). Anuario Turismo y Sociedad, No. 3, 2004, Available at SSRN: https://ssrn.com/abstract=1511930

Pablo Lovera (Contact Author)

affiliation not provided to SSRN ( email )

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