A Literature Review on Web 2.0

METIS Working Paper No. 76

34 Pages Posted: 18 May 2011

See all articles by Sébastien Tran

Sébastien Tran

Ecole de Management de Normandie

Date Written: 2011

Abstract

In its February 2008 issue, the Harvard Business Review (HBR) classified “collaborative” technologies (social networking sites, virtual worlds, multi-player games, the peer‐to‐peer economy) as one of the 20 most important developments in the business world. A study from The McKinsey Quarterly carried out on managers in June 2008 shows a very significant increase in the use of Web 2.0 applications within companies over the last 12 months (blogs, RSS feeds, wiki platforms …). The proliferation of articles in the press, media and on the Internet demonstrates a real interest in the Web 2.0 phenomenon. Although we may still be at the exploratory stage, Web 2.0 seems to offer interesting possibilities when it comes to improving organizations and their different processes. In the context of this research carried out on behalf of the CIGREF, we have chosen to carry out a literature review in order to better understand the Web 2.0 concept as it applies to organizations. In the first part, we will therefore seek to determine what the term Web 2.0 covers from the point of view of technologies and information systems using a typology based on functionalities. Then, we will propose a detailed synthesis of the review of the literature on Web 2.0 in Management Sciences, demonstrating the transversal dimension of the concept and its socioorganizational logic.

Note: Downloadable document is in French.

Keywords: Web 2.0, ICT, innovation, literature review

JEL Classification: L22, M15

Suggested Citation

Tran, Sébastien, A Literature Review on Web 2.0 (2011). METIS Working Paper No. 76, Available at SSRN: https://ssrn.com/abstract=1828905 or http://dx.doi.org/10.2139/ssrn.1828905

Sébastien Tran (Contact Author)

Ecole de Management de Normandie ( email )

9 rue Claude Bloch
Le Havre Cedex, Cedex 4 14052 Caen
France

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