Antecedents of Early Adoption and Use of Social Media Networks for Stakeholder Communications: Evidence from Franchising

Journal of Small Business Management (special issue on Franchising), Forthcoming

42 Pages Posted: 31 Jul 2011

See all articles by Rozenn Perrigot

Rozenn Perrigot

Université de Rennes I - Graduate School of Management (IAE-IGR)

Manish Kacker

McMaster University - Michael G. DeGroote School of Business

Guy Basset

Université de Rennes 1

Gérard Cliquet

University of Rennes II

Date Written: July 29, 2011

Abstract

The motivation for this paper arises from the importance of stakeholder communications for firms and the rapid emergence of social media networks as a means of such communications. Our purpose is to understand the early adoption and use of social media networks for such communications by firms at a point in time when such networks were relatively new. Specifically, we examine the adoption and use of Facebook (the most popular social networking site) by franchisors and focus on two questions: (1) antecedents of early adoption of Facebook by franchisors, mainly in terms of system age, size, organizational form, advertising royalty rates, industry, and internationalization, and (2) variations in use of Facebook (in terms of content) by these franchisors and the way these variations relate to the characteristics of the franchisors and their systems. Our empirical study covers 408 franchisors doing business in the French market. The analysis approach is quantitative, with the use of t-tests, Pearson chi-square tests and a logistic regression model, as well as a content analysis of the franchisors’ Facebook pages. At the time we collected data, we found that only 21.3 per cent of the franchisors had a presence on Facebook. Several characteristics of the system (for example, percentage of company-owned outlets, advertising royalty rates, industry) influence whether a franchisor has a presence on Facebook as well as the nature of content on the relevant Facebook page. We draw on organizational theories and institutional economic theories to offer potential explanations for our preliminary investigation. These research findings can help the franchisors better understand the role of social media networks for stakeholder communications. In particular, our results offer insights for smaller franchisors, in terms of when and how they adopt communication innovations to compete against larger firms.

Keywords: Franchising, communication, social media networks, innovation adoption, stakeholders, Facebook

JEL Classification: L81, M31, M37, M13

Suggested Citation

Perrigot, Rozenn and Kacker, Manish and Basset, Guy and Cliquet, Gérard, Antecedents of Early Adoption and Use of Social Media Networks for Stakeholder Communications: Evidence from Franchising (July 29, 2011). Journal of Small Business Management (special issue on Franchising), Forthcoming, Available at SSRN: https://ssrn.com/abstract=1898752

Rozenn Perrigot (Contact Author)

Université de Rennes I - Graduate School of Management (IAE-IGR) ( email )

11, rue Jean Macé
CS 70803
Rennes, Cedex 7 35708
France

HOME PAGE: http://www.rozenn-perrigot.com

Manish Kacker

McMaster University - Michael G. DeGroote School of Business ( email )

1280 Main Street West
Hamilton, Ontario L8S 4M4
Canada

Guy Basset

Université de Rennes 1 ( email )

11 Rue Jean Macé
Rennes, Rennes 35700
France

Gérard Cliquet

University of Rennes II ( email )

3 Allee Bobiere
Rennes, 35000
France

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