Internet Banking and ATMs Applications: In Context of Multi Currencies Economy

Abstract

This research aims to point out to what extent internet-banking, ATMs and other electronic money instruments are used in the Palestinian economy based on multi currencies. It used multi research instruments including: Examining the related laws, rules and regulations regarding the issue, structured interviews and relevant questionnaires were articulated and conducted to selected samples of bankers and banks’ clients from 12 banks.

The study found that all Palestinian banks have ATM machines, which deals with three currencies including JD, NIS, and USD with various transactions, while about a half of the banks issue credit cards to their clients, and offer internet inquires and internet transactions. With the exception of ATM, the majority of the banking clients don’t know about the existing possibilities of E- banking channels available in their banks and/ or how to use it. The banking directors and staff do not see much increase in using the E- banking transactions by their clients, in spite of the new adopted electronic instruments by the majority of banks in the last decade.