Knowledge Exchange in Intra-Organizational Innovation Communities: The Role of Cognitive and Affective States
BuR Business Research Journal, Vol. 5, No. 1, pp. 43-58, May 2012
16 Pages Posted: 23 May 2012
Date Written: May 18, 2012
Abstract
Many aspects in the area of designing platforms for intra-organizational innovation communities are not well understood. In this article, we examine the impact of technologically induced psychological factors on knowledge exchange in such communities. Using two experimental pretest-posttest experiments, we find that the implementation of (i) technologically induced self-efficacy (expressed by a ‘hurray’ message) and (ii) technologically induced positive affect (expressed by playing some 30 seconds of rock-‘n’-roll music) in the design of the platform results in an influential increase of knowledge exchange. Importantly, the studies suggest that the integration of technologically induced self-efficacy leads to a higher extent of knowledge exchange than technologically induced positive affect. The implications of these results for future research and practice as well as for the design of a platform for such communities are discussed.
Keywords: cognition and affect, innovation community, knowledge processes
JEL Classification: M100, M120
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