Radio Cabs in Delhi - A Confluence of Government, Market and the Public

Centre for Civil Society, Researching Reality Summer Internship Working Paper, July 2012

20 Pages Posted: 5 Aug 2012 Last revised: 10 Aug 2012

See all articles by Neelam Kumari

Neelam Kumari

affiliation not provided to SSRN; Centre for Civil Society

Date Written: July 19, 2012

Abstract

Radio Cabs cater to the major chunk of the commuters of Delhi from/to airport, railway stations etc. Addressing the concern of safety and hassled fares, radio cabs entered the Delhi transportation sector half a decade ago. Even though the charges are higher unlike those of local taxis and public transport the service delivered by radio cabs is highly reliable. My study examined the Radio cabs market in Delhi through various interviews with people associated with radio cabs. Interviews were conducted with the tourist taxi services also who see the radio cabs to be their contenders. These interviews widened my knowledge scope about the cabs market. Also, I got a clear picture of the norms followed and transactions amongst the driver, company and the customer discussed later in the paper. The role of government is minimal, deals only with the licensing system of the new cab company, registration of the cabs and provision of the electronic meters based upon the category to which the cab company would fall. There are certain problems mentioned customers during the interviews. Therefore, I have proposed solutions to address those issues in the conclusion section of my paper.

Keywords: Radio Cabs, transport, the public, confluence of government, Delhi, Transport Department, radio taxi scheme, mega cabs, Delhi cabs, Meru cabs, quick cabs, easy cabs, New Delhi cabs service, Delhi government, radio cabs in Delhi

JEL Classification: L21, L22, L92, L91, M20, R48, M13

Suggested Citation

Kumari, Neelam and Kumari, Neelam, Radio Cabs in Delhi - A Confluence of Government, Market and the Public (July 19, 2012). Centre for Civil Society, Researching Reality Summer Internship Working Paper, July 2012, Available at SSRN: https://ssrn.com/abstract=2123904 or http://dx.doi.org/10.2139/ssrn.2123904

Neelam Kumari (Contact Author)

Centre for Civil Society ( email )

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Hauz Khas Enclave
New Delhi, KwaZulu-Natal 110016
India

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affiliation not provided to SSRN ( email )

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