A Dollar for Your Thoughts: Feedback-Conditional Rebates on Ebay
21 Pages Posted: 22 Aug 2012 Last revised: 29 Sep 2014
Date Written: August 2014
Abstract
We run a series of controlled field experiments on eBay where buyers are rewarded for providing feedback. Our results suggest that the feedback rate increases when a rebate is given, though the effect is small. Moreover, the nature of buyer feedback is influenced by rewards: buyers are more likely to give positive feedback following a high-quality transaction (fast shipping) and less likely to give negative feedback following a low-quality transaction (slow shipping). In sum, you can buy feedback but you cannot buy unbiased feedback.
Keywords: feedback, rebates, experiment
Suggested Citation: Suggested Citation
Do you have negative results from your research you’d like to share?
Recommended Papers
-
Economic Insights from Internet Auctions: A Survey
By Patrick Bajari and Ali Hortacsu
-
By Sulin Ba and Paul A. Pavlou
-
By Paul A. Pavlou and Sulin Ba
-
The Value of Reputation on Ebay: A Controlled Experiment
By Paul Resnick, Richard J. Zeckhauser, ...
-
The Dynamics of Seller Reputation: Theory and Evidence from Ebay
By Luis M. B. Cabral and Ali Hortacsu
-
The Dynamics of Seller Reputation: Theory and Evidence from Ebay
By Luis M. B. Cabral and Ali Hortacsu