The Implementation of Total Quality Management in King Saud University

Abstract

The purpose of this study is to explore the implementation of total quality management and its practices. This study investigates the most significant variables of the quality system. The study is quantitative in nature. The data was collected from 125 faculty members of the faculty of education, King Saud University. Inferential statistics analysis was used to interpret the data. The mean’s analysis and ANOVA showed that the productivity of (TQM or ERM) old adopters is more than new adopters. Results support the hypothesis presented in the study. The correlation of technological resources management and strategic quality is significantly high with ERM and TQM practices. The findings showed that the implementation of TQM and ERM practices enhance the value of the faculty. Moreover, study found a strong correlation between ERM practices and productivity, and technological and material resource management. This study suggested that companies who have implemented TQM and ERM practices for a longer period may perform better than their counterparts.

Keywords: TQM, ERM, technology, resource management, productivity