An Exploratory Study of Innovation Effectiveness Measurement in Australian and Thai SMEs

International Journal of Organisational Behaviour, 12(1) 2007

16 Pages Posted: 29 Nov 2012

See all articles by Sukanlaya Sawang

Sukanlaya Sawang

Queensland University of Technology - School of Management

Kerrie Unsworth

The University of Western Australia

Tamma Sorbello

The University of Western Australia

Date Written: August 23, 2007

Abstract

The advantages of using a balanced approach to measurement of overall organisational performance are well-known. We examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to medium-sized companies in Australia and Thailand. We found that there were no differences in the metrics used by Australian and Thai companies. In line with our hypotheses, we found that those SMEs that took a balanced approach were more likely to perceive benefits of implemented innovations than those that used only a financial approach to measurement. The perception of benefits then had a subsequent effect on overall attitudes towards innovation. The study shows the importance of measuring both financial and non-financial indicators of innovation effectiveness within SMEs and discusses ways in which these can be conducted with limited resources.

Keywords: Balanced Scorecard, Innovation effectiveness, Implementation, Performance measurement

Suggested Citation

Sawang, Sukanlaya and Unsworth, Kerrie and Sorbello, Tamma, An Exploratory Study of Innovation Effectiveness Measurement in Australian and Thai SMEs (August 23, 2007). International Journal of Organisational Behaviour, 12(1) 2007, Available at SSRN: https://ssrn.com/abstract=2182298

Sukanlaya Sawang

Queensland University of Technology - School of Management ( email )

Brisbane, Queensland 4001
Australia

Kerrie Unsworth (Contact Author)

The University of Western Australia ( email )

35 Stirling Highway
Crawley, Western Australia 6009
Australia

Tamma Sorbello

The University of Western Australia ( email )

35 Stirling Highway
Crawley, Western Australia 6009
AUSTRALIA

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