Prioritization Structural Capital Indicators in Iranian e-Business

Abstract

Structural capital has been described as more hidden part of intellectual capital and organizational knowledge. In spite of more clarity regarding the indicators of human capital, the first dimension of intellectual capital, structural capital sub-dimensions and indicators have been a challenging subject in intellectual capital literature. Clarifying structural capital indicators in e-business as more knowledge-based arena is also a missing topic of research in the literature. Despite the highly importance of intellectual capital in e-business success, few applicable research has been conducted in recent years. This research contributes to the literature and practices in using a two-step survey in order to discover the most influencing indicators in the success of e-business. The application of the analytic hierarchy process (AHP) is utilized to extract weights for setting the priority among criteria.

Keywords: intellectual capital, structural capital, prioritization, e-business, analytic hierarchy process