Performance Insurance: Rewarding Managers for Better Service

Water Utility Management International 7(4):13-16, 2012

4 Pages Posted: 29 Jan 2013

See all articles by David Zetland

David Zetland

Leiden University - Leiden University College

Multiple version iconThere are 2 versions of this paper

Date Written: December 27, 2012

Abstract

Water utilities need to improve their performance in ways that are transparent and obvious to customers. David Zetland explains how performance insurance can improve outcomes for customers, ease the workload on regulators, and reward good managers.

Keywords: insurance, regulation, water utilities, risk, public choice

JEL Classification: K23, L51, Q28, G22

Suggested Citation

Zetland, David, Performance Insurance: Rewarding Managers for Better Service (December 27, 2012). Water Utility Management International 7(4):13-16, 2012, Available at SSRN: https://ssrn.com/abstract=2208271

David Zetland (Contact Author)

Leiden University - Leiden University College ( email )

P.O. Box 13228
Den Haag, 2501EE
Netherlands

HOME PAGE: http://https://www.universiteitleiden.nl/en/staffmembers/david-zetland#tab-1

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