A Review of Success Factors and Challenges of Public Sector BPR Implementations
45th Hawaii International Conference on Systems Science (HICSS 2012), Maui, Hawaii, January 4-7, 2012, IEEE Computer Society, pp. 2603-2612
10 Pages Posted: 2 Feb 2013
Date Written: 2012
Abstract
Pressures to cut budgets and increase efficiency while maintaining performance prompted public managers to turn to the private sector for solutions. As a means of rightsizing government, cutting red tape, and reducing bureaucracy, the idea of BPR found its way into the realm of public organizations. The differing characteristics of private and public organizations introduce various challenges when transferring BPR methodologies between the sectors.
With this research paper we consolidate the ample literature on BPR success from the private and public sector. We identify the relevant success factors and show that a surprising similarity exists between private and public BPR related success factors. In addition, we determine the specific characteristics and requirements of the public sector highlighting gaps in current literature. Finally, we structure the research gap in five propositions and provide directions for further research.
Keywords: public sector, business process reengineering, process management, success factors
Suggested Citation: Suggested Citation