Organizational Commitment: A Mediator of the Relationship between Job Satisfaction and Job Performance in the Commercial Banks in Sri Lanka
Academicia: An International Multidisciplinary Research Journal, Volume 2, Issue 9 (September, 2012) issn 2249-7137
11 Pages Posted: 22 Feb 2013
Date Written: September 1, 2012
Abstract
The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and job performance of non-managerial employees in the commercial banks in Sri Lanka. The sample consisted of 400 non-managerial employees randomly selected from Systemically Important Banks. A questionnaire was administered among the non-managerial employees as the measuring instrument. The collected data were analyzed using correlation coefficient and simple regression. The results of the study indicated that there was a positive relationship between job satisfaction and job performance, job satisfaction and organizational commitment, organizational commitment and job performance. Organizational commitment was found to mediate the relationship between job satisfaction and job performance of non-managerial employees in the commercial banks in Sri Lanka.
Keywords: job performance, job satisfaction, mediating effect, organizational commitment
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