Factors Influencing Knowledge Management in Indian B-Schools: An Empirical Evidence

Abstract

Indian academic institutions have steadily developed considerable R&D capabilities and have shown promising results. We must realize ‘what we know’ and be able to make maximum use of the knowledge. This study presents an insight into the Knowledge Management (KM) practices of the Indian Universities; and shows three dimensions of KM: (1) Knowledge Gathering (KG); (2) Knowledge Creation (KC); and (3) Knowledge Diffusion (KD). Each dimension is further divided into three aspects (individual, organizational and technological). Researchers and academicians from different universities, their affiliated colleges and research centers situated in Delhi-National Capital Region (NCR) were surveyed for studying KM systems in the Indian context. The findings suggest that researchers are more concerned with the individual aspects of KM rather than the organizational and technological aspects. In any organization people and their interactions create knowledge and promote the flow of the same. For maintaining the KM system in any organization, technology should be improved through good use of e-mail functions and design of websites required to plan and maintain interaction with the internal and external audiences.