What Cost Knowledge Management? The Example of Infosys

Global Business and Organizational Excellence, 32(3), 2013, pp. 6-14

10 Pages Posted: 30 May 2013 Last revised: 8 Sep 2013

Date Written: May 28, 2013

Abstract

The term knowledge management (KM) first came to prominence in the late 1990s. Although initially dismissed as a fad, KM continues to be featured in articles concerning business productivity and innovation. And yet, clear-cut examples that demonstrate the success of KM are few and far between. A brief examination of the history of KM explores the reasons for this and looks at some of the assumptions about what KM can achieve. A subsequent analysis of the experiences of Infosys with KM shows that for KM to be successful, organizational leaders need to engage in a continuous process of modification and maintenance. Although KM initiatives can be made to yield worthwhile returns over an extended period, there are often substantial ongoing costs associated with them.

Keywords: knowledge management, codification, information systems

JEL Classification: M10

Suggested Citation

Kimble, Chris, What Cost Knowledge Management? The Example of Infosys (May 28, 2013). Global Business and Organizational Excellence, 32(3), 2013, pp. 6-14, Available at SSRN: https://ssrn.com/abstract=2271119

Chris Kimble (Contact Author)

Kedge Business School ( email )

Domaine de Luminy
Marseille, Côte d'Azur 13288
France
+33 (0)4 91 82 79 83 (Phone)

HOME PAGE: http://www.chris-kimble.com/

MRM ( email )

Place Eugène Bataillon
Montpellier, 34095
France

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