A Product Quality — Supply Chain Integration Framework

Journal of Applied Sciences, 13, 36-48, 2013

38 Pages Posted: 11 Jul 2013

See all articles by Zahra Lotfi

Zahra Lotfi

Universiti Kebangsaan Malaysia (UKM)

Shahnorbanun Sahran

National University of Malaysia (UKM)

Muriati Mukhtar

National University of Malaysia (UKM)

Date Written: January 1, 2013

Abstract

Product quality is one of the key competitive factors that will enable firms to survive and succeed in the global market place. Product quality is an important dimension of operational performance in supply chain management that has not received sufficient attention from the research community. Previous researches in this field have neglected to consider the relationship between supply chain integration and dimensions of product quality. Hence, the effect of supply chain integration on quality performance has received less attention. Therefore consideration must be given to the development of collaborative activities between manufacturer, supplier and costumer which enables firms to work together and improve product quality. Accordingly, the primary focus of this study is to investigate the relationship between dimensions of product quality and supply chain integration. The dimensions considered for product quality are design quality and conformance quality, whereas the dimensions for supply chain integration are customer integration, supplier integration, and internal integration. The relationships between these dimensions are then embodied in a framework which will be validated. This research adopts both a qualitative conceptual approach and a quantitative approach in the development of the framework. The literature is consulted in identifying the dimensions of supply chain integration and product quality. These dimensions are then modeled into a questionnaire survey, and are administered to identify manufacturing companies. Validity and reliability of the scales for the construct of interest were assessed through a factor analysis and Cronbach-alpha test. The results provide considerable support for our product quality-supply chain integration framework that can be used in the manufacturing sector.

Keywords: Supply Chain Management, Supply Chain Integration, Product Quality, Framework, Manufacturing sector

Suggested Citation

Lotfi, Zahra and Sahran, Shahnorbanun and Mukhtar, Muriati, A Product Quality — Supply Chain Integration Framework (January 1, 2013). Journal of Applied Sciences, 13, 36-48, 2013, Available at SSRN: https://ssrn.com/abstract=2290857

Zahra Lotfi (Contact Author)

Universiti Kebangsaan Malaysia (UKM) ( email )

Department of Industrial Computing
School of Information Technology -FTSM
Bangi, Selangor 55100
Malaysia

Shahnorbanun Sahran

National University of Malaysia (UKM) ( email )

Department of Industrial Computing
School of Information Technology -FTSM
Bangi, Selangor 55100
Malaysia

Muriati Mukhtar

National University of Malaysia (UKM) ( email )

Department of Industrial Computing
School of Information Technology -FTSM
Bangi, Selangor 55100
Malaysia

Do you have negative results from your research you’d like to share?

Paper statistics

Downloads
370
Abstract Views
1,323
Rank
147,579
PlumX Metrics