Corporate Reputation: Definitions and Dimensions

Christoph H Vaagt (Ed.) Law Firm Strategies for the 21st Century. Globe Law and Business, London

15 Pages Posted: 22 Jul 2013

See all articles by William S. Harvey

William S. Harvey

University of Exeter Business School

Timothy Morris

University of Oxford - Said Business School; University of Oxford - Said Business School

Michael Smets

Aston University - Aston Business School; University of Oxford - Said Business School

Date Written: 2013

Abstract

This chapter outlines the definitions of the concept of reputation and shows how they derive from different disciplines. The authors also discuss how they are inter-related in the management literature. Reputation is closely linked to an organization's perceived capacity to produce high-quality goods or services. Yet often quality is difficult to define and measure, particularly in the context of professional service firms. We consider the implications of the relationship between quality and reputation drawing on research conducted among a variety of professional service firms including law and management consulting.

Keywords: Reputation, Definitions, Dimensions, Professional Service Firms

Suggested Citation

Harvey, William S. and Morris, Timothy and Smets, Michael, Corporate Reputation: Definitions and Dimensions (2013). Christoph H Vaagt (Ed.) Law Firm Strategies for the 21st Century. Globe Law and Business, London, Available at SSRN: https://ssrn.com/abstract=2296722

William S. Harvey (Contact Author)

University of Exeter Business School ( email )

Rennes Drive
Exeter, EX4 4PU
United Kingdom

HOME PAGE: http://business-school.exeter.ac.uk/about/people/profile/index.php?web_id=Will_Harvey

Timothy Morris

University of Oxford - Said Business School

Park End Street
Oxford, OX1 1HP
Great Britain

University of Oxford - Said Business School

Park End Street
Oxford, OX1 1HP
Great Britain

Michael Smets

Aston University - Aston Business School ( email )

Aston Triangle
Birmingham, B47ET
United Kingdom

University of Oxford - Said Business School ( email )

Park End Street
Oxford, OX1 1HP
Great Britain

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