Student Evaluations of WebCT: A Multi-Phase Qualitative Study

Zhang, Ping, Swati Bhattacharyya, and Cheng-Lin Chiang, Student Evaluations of WebCT: A Multi-Phase Qualitative Study, Proceedings of pre-ICIS SIGED and International Academy of Information Management (IAIM) workshop, Montreal, Canada. December 2007

Posted: 7 Nov 2013

See all articles by Ping Zhang

Ping Zhang

Syracuse University

Swati Bhattacharyya

Independent

Cheng-Lin Chiang

Syracuse University

Date Written: 2007

Abstract

We report a multi-phase qualitative study on student evaluations of a learning management system WebCT 6. Data were collected at three distinctive times with two different methods. Content analyses show that (1) students have an integrated view of their technology assisted learning environment, which can be represented by S-I-A (system, instructors and administrators); (2) students' complains and wishes for instructors and administrators increase over time; (3) communication related features continuously dominate most of the concerns students have; and (4) students grow more appreciative toward features that support learning activities. The findings provide suggestions that should be carefully considered by all involved personnel for learning management systems selection, training, maintenance, use, and investment. The findings also provide suggestions for vendors. One particular contribution to the literature is the identification of the fifth type of interaction that plays an important role in the technology-assisted learning context: the learner-administrator interaction.

Suggested Citation

Zhang, Ping and Bhattacharyya, Swati and Chiang, Cheng-Lin, Student Evaluations of WebCT: A Multi-Phase Qualitative Study (2007). Zhang, Ping, Swati Bhattacharyya, and Cheng-Lin Chiang, Student Evaluations of WebCT: A Multi-Phase Qualitative Study, Proceedings of pre-ICIS SIGED and International Academy of Information Management (IAIM) workshop, Montreal, Canada. December 2007, Available at SSRN: https://ssrn.com/abstract=2350376

Ping Zhang (Contact Author)

Syracuse University ( email )

Hinds Hall
Syracuse, NY 13244
United States

Swati Bhattacharyya

Independent ( email )

Cheng-Lin Chiang

Syracuse University ( email )

900 S. Crouse Avenue
Syracuse, NY 13244-2130
United States

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