Personal Knowledge Management and Organization's Competency: A Service Organization Case Study

Citation: Jafari, Mostaf, Akhavan, Peyman, and Mohaddeseh Nikoukar (2013), Personal Knowledge Management and organization’s competency: a service organization case study, Education, Business and Society, Vol. 6, No. 3, pp. 181-194.

14 Pages Posted: 29 Jan 2014

See all articles by Mostafa Jafari

Mostafa Jafari

Iran University of Science and Technology - Department of Industrial Engineering

Peyman Akhavan

Iran University of Science and Technology - Department of Industrial Engineering

Mohadeseh Nikookar

Iran University of Science and Technology - Department of Industrial Engineering

Date Written: January 28, 2014

Abstract

Purpose – This paper aims to study the relationship between personal knowledge management (PKM) and organization’s competencies in a service organization.

Design/methodology/approach – A research model was developed based on a critical review of PKM and the organization’s competencies literature. The results and conclusions were made based on the quantitative analysis approach.

Findings – The results indicate that in studied organization there is a significant and positive relationship between PKM and organization’s competencies; the role of PKM for organization’s competencies are positively correlated to External Information Awareness, Internal Knowledge Dissemination, Effective Decision Architecture and Organizational Focus, and not correlated to continuous innovation.

Practical implications – The paper discusses how PKM may improve organization’s competencies in a practical setting and how organization will benefit from PKM.

Originality/value – The discussion of this case is valuable in that it illustrates how the PKM can be used to improve organization’s competencies and enhance understanding about the influence of PKM skills on the improvement of organization’s competencies.

Keywords: Personal Knowledge Management, Organization’s competencies, Service organization

Suggested Citation

Jafari, Mostafa and Akhavan, Peyman and Nikookar, Mohadeseh, Personal Knowledge Management and Organization's Competency: A Service Organization Case Study (January 28, 2014). Citation: Jafari, Mostaf, Akhavan, Peyman, and Mohaddeseh Nikoukar (2013), Personal Knowledge Management and organization’s competency: a service organization case study, Education, Business and Society, Vol. 6, No. 3, pp. 181-194., Available at SSRN: https://ssrn.com/abstract=2386582

Mostafa Jafari

Iran University of Science and Technology - Department of Industrial Engineering ( email )

Tehran
Iran

Peyman Akhavan (Contact Author)

Iran University of Science and Technology - Department of Industrial Engineering ( email )

Tehran
Iran

Mohadeseh Nikookar

Iran University of Science and Technology - Department of Industrial Engineering ( email )

Tehran
Iran

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