Study of Client Movement Availing Immunization Services in Urban Government Dispensaries

Abstract

A study was conducted to assess client movement availing immunization services in government dispensaries of Delhi, India. Out of 12 municipal zones in Delhi, one was selected randomly and all 32 government dispensaries functional in this zone were covered by a single investigator during the period Oct 2005- Mar 2006. It was found that client movement and registration procedure was smooth, unidirectional and efficient in 24 [75%] health facilities where as in 8 [25%] it resulted in double contact with registration counter leading to confusion, crisscross movement and delay in receiving desired services with the possibility of attrition and incomplete childhood immunization series.

Keywords: mother, urban, dispensary, delay, barrier, childhood, immunization, coverage, evaluation, health system

JEL Classification: I00