Online Dispute Resolution Services: A Selected Number of Case Studies

Abstract

This paper considers a number of ODR case studies employed to settle disputes arising from e-commerce and offline. After describing the role of ODR, this paper examines Cybersettle; the Resolution Centre of eBay and Paypal; and its spin-off, Modria; and a number of court annexed ODR schemes operating in the UK. This paper concludes by noting that there is an institutional interest from part of the EU and the UN in collecting best practices and promoting ODR mechanisms from a top down approach.

Keywords: ADR, ODR