Factors Affecting Knowledge Transfer in Public Organization Employees

Abstract

Managing knowledge is considered an essential resource for both public and private sector organizations. Effective transfer of knowledge (KT) among the employees could give a better platform in public entities to serve its clients in a more innovative and efficient way. In the context of Southeast Asia, studies on KT in public offices in Brunei compared to that in Singapore and Malaysia is relatively low. This study has made an attempt to investigation the relationship between cultural elements (trust, communication between employees, rewards and learning & development) and Knowledge Transfer with organizational socialization as a moderating variable. A structured questionnaire survey was conducted to collect responses from a range of public sector employees. In results the findings reveal that there is a significant relationship between learning & development and KT, but the hypotheses related to the other three variables: trust, communication and reward remain insignificant. On the other hand with the moderating effect trust shows significant influence over KT in building relationship with help of socialization.

Keywords: Knowledge transfer, cultural elements, organizational socialization, public organization