Proposed in the Intervention Process of Continuous Improvement in Professional Services, the Case in an Accounting Firm

Abstract

Can often be seen in the services sector, the issue of certification as a way to ensure their services, this recognition is vital because in a competitive market will provide certain advantages. However, certification is not a title for itself for it a continuous improvement system must already exist in the existing processes intended to standardize and meet specifications as the standard. In the present article a methodology based on the identification of problems and opportunities for improvement considering the existing quality techniques applied to a professional services firm providing proposals and end solution that will optimize existing processes generating improved integral shown in the office.

Keywords: Continuous improvement, certification, service companies.