Human Resource Focus in TQM Awards

Uysal, Gürhan (2012). Human Resource Focus in TQM Awards. Journal of US China Public Administration, March, 9(3), 338-345.

8 Pages Posted: 5 Mar 2015 Last revised: 4 Jul 2016

Date Written: March 1, 2012

Abstract

The aim of this study is to discuss “human resource” focus in total quality management awards (TQM Awards). TQM Awards are Malcolm Baldrige National Quality Award, European Quality Award (EFQM), Deming Prize of Japan, and ISO9000 Series. The Baldrige emphasizes performance excellence. Deming Prize aims to achieve organizational quality. ISO9000 is to set up quality management system in organizations, and EFQM targets to obtain business excellence for organizations. TQM Awards have human resource focus due to employee involvement and process management in TQM. Firstly, human resources implement in organizational processes such as production, supply, marketing, and after-sale. Secondly, employees participate to solve quality problems in organizations through TQM practices. This is employee involvement. Employee involvement is that employees join to decision-making process, and they participate to solve quality problems to obtain quality assurance, i.e., employee involvement is that human resources participate to TQM practices in organizations such as brainstorming, quality circle, quality function deployment, Poke-Yoke, managerial boards to improve quality; therefore, TQM awards contain “human resource” variation in prize nomination.

Keywords: human resource focus, TQM Awards, employee involvement, process management

JEL Classification: M10, M12, M31

Suggested Citation

Uysal, Gürhan, Human Resource Focus in TQM Awards (March 1, 2012). Uysal, Gürhan (2012). Human Resource Focus in TQM Awards. Journal of US China Public Administration, March, 9(3), 338-345., Available at SSRN: https://ssrn.com/abstract=2574167

Gürhan Uysal (Contact Author)

Ondokuz Mays University ( email )

School of Business
Kurupelit, Samsun 55139
Turkey
0090 362 3121919 ext.6013 (Phone)
0090 3624576017 (Fax)

HOME PAGE: http://www.omu.edu.tr

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