Total Quality Management (TQM) and Business Performance: A Study of the Perception of Managers of Fast-Food Businesses in Awka Urban

GLOBAL JOURNAL OF MANAGEMENT & SOCIAL SCIENCES VOLUME 2 NUMBER 1

18 Pages Posted: 27 Aug 2015

See all articles by Hope Nzewi

Hope Nzewi

Nnamdi Azikiwe University

Obianuju Chiekezie

Nnamdi Azikiwe University Awka

Promise Afunwa

Nnamdi Azikiwe University

John Ofulue

Nnamdi Azikiwe University

Date Written: October 1, 2012

Abstract

This study assessed Total Quality Management (TQM) and business performance in fast-food businesses in Awka Urban. The objective of this study is to determine the relationship between quality practices and the performance of fast-food businesses in Awka Urban. Survey research design was employed and data were analyzed with mean, standard deviation and percentages. T-test statistics was used to test the formulated hypothesis at 5% (percent) level of significance. Findings revealed that there is no significant relationship between quality practices and the performance of fast-food businesses in Awka Urban. It is therefore recommended that managers and supervisors of fast-food businesses should adopt a holistic evaluation of their organizations' performance before arriving at a conclusion. We advocate that managers and supervisors of fast-food businesses should constantly and continuously scan the business environment as part of strategies and options for enhancing total quality management and fast tracking macroeconomic development in Africa.

Keywords: Total Quality Management, Business Performance, Managers’ Perception, Faster-food, Awka urbana

JEL Classification: M12, M13, M14

Suggested Citation

Nzewi, Hope and Chiekezie, Obianuju and Afunwa, Promise and Ofulue, John, Total Quality Management (TQM) and Business Performance: A Study of the Perception of Managers of Fast-Food Businesses in Awka Urban (October 1, 2012). GLOBAL JOURNAL OF MANAGEMENT & SOCIAL SCIENCES VOLUME 2 NUMBER 1, Available at SSRN: https://ssrn.com/abstract=2652093

Hope Nzewi

Nnamdi Azikiwe University ( email )

Enugu-Onitsha Expressway
PMB 5025
Awka, DE Anambra State 234
Nigeria

Obianuju Chiekezie (Contact Author)

Nnamdi Azikiwe University Awka ( email )

PMB 5025
DE Anambra State
Nigeria
07061199481 (Phone)

Promise Afunwa

Nnamdi Azikiwe University

Enugu-Onitsha Expressway
PMB 5025
Awka, DE Anambra State 234
Nigeria

John Ofulue

Nnamdi Azikiwe University

Enugu-Onitsha Expressway
PMB 5025
Awka, DE Anambra State 234
Nigeria

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