Information and Efficiency in Vietnamese Patients' Choice of Health-Care Provider: A Short Report

Working Papers CEB N°16/001. Centre Emile Bernheim, Universite Libre de Bruxelles.

24 Pages Posted: 8 Aug 2019

See all articles by Quan Hoang Vuong

Quan Hoang Vuong

Université Libre de Bruxelles (ULB) - Solvay Brussels School of Economics and Management; Phenikaa University

Date Written: January 2, 2016

Abstract

This paper communicates results from a statistical investigation into questions of relationships between sources of health-care information, data sufficiency, and final outcomes of Vietnamese patients' choice of health-care provider. The study employs a data set of 1459 observations collected from a survey in Hanoi in the fourth quarter of 2015. Significant relationships among these factors are identified following categorical data modeling employing the baseline-category logit (BCL) method. Among the significant results reported, sources of information, cost, and amount of time for seeking information are found to have significant influences on data sufficiency. The quality of information and health professionals' credibility are critical factors in helping patients choose a health-care provider In addition, empirical probabilities for different conditions patients face are provided together with insights and policy implications. Final suggestions emphasize an upgrade of the knowledge base and an increase in public access to information with Internet-based innovations such as smartphone apps and data storage with the participation of health-care providers and the Ministry of Health's ICT units. The underutilized 115 Emergency Service could also be transformed to function as a call center that helps coordinate and channel requests for information across a broad network of health-care professionals for better public use.

Keywords: health-care provider, quality of information, data sufficiency, Vietnam, consumer behavior

JEL Classification: D12, D83, I12

Suggested Citation

Vuong, Quan Hoang, Information and Efficiency in Vietnamese Patients' Choice of Health-Care Provider: A Short Report (January 2, 2016). Working Papers CEB N°16/001. Centre Emile Bernheim, Universite Libre de Bruxelles., Available at SSRN: https://ssrn.com/abstract=2710667 or http://dx.doi.org/10.2139/ssrn.2710667

Quan Hoang Vuong (Contact Author)

Université Libre de Bruxelles (ULB) - Solvay Brussels School of Economics and Management ( email )

ULB CP 145/01
21 Ave. F.D. Roosevelt
Brussels, Bruxelles 1050
Belgium
+32-2-6504864 (Phone)
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HOME PAGE: http://www.ceb-ulb.com/vuong-quan-hoang.html

Phenikaa University ( email )

To Huu road, Yen Nghia
Ha Dong district
Hanoi, Hanoi 100803
Vietnam

HOME PAGE: http://sites.google.com/site/vuongqh2019/

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