Training and Development as a Tool for Improving Basic Service Delivery; the Case of a Selected Municipality

4 Pages Posted: 14 Jan 2016

Date Written: 2015

Abstract

Municipal employees have come under fire for poor performance and conduct in their work as some engage in corruption and others are not qualified enough to discharge their duties to the required levels. Employee training and development has become one of the key aspects in improving employee performance in organisations, thus leading to improved organizational performance and growth. The study investigated the relationship between the quality of employee training and development on service delivery in a selected municipality with data collected from 150 employees. The results indicated the need for effective employee training and development systems and processes to achieve improved employee performance thus improved provision of basic services to the communities.

Suggested Citation

Mpofu, Mthokozisi and Kendrick Hlatywayo, Clifford, Training and Development as a Tool for Improving Basic Service Delivery; the Case of a Selected Municipality (2015). Journal of Economics, Finance & Administrative Science, Vol. 20, p. 133, 2015, Available at SSRN: https://ssrn.com/abstract=2714554

Mthokozisi Mpofu (Contact Author)

University of Fort Hare ( email )

South Africa

Clifford Kendrick Hlatywayo

University of Fort Hare ( email )

South Africa

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