Emotional Intelligence and Employee Performance in Selected Commercial Banks in Anambra State, Nigeria

European Journal of Business, Economics and Accountancy, Vol. 4, No. 3, 2016

10 Pages Posted: 26 Sep 2016

See all articles by Hilda Osisioma

Hilda Osisioma

Nnamdi Azikiwe University

Hope Nzewi

Nnamdi Azikiwe University

I. Nnabuife Nnenne

Nnamdi Azikiwe University

Date Written: July 15, 2016

Abstract

Following the apparent rigorous recruitment process in the banking sector, which appears to concentrate on the Intelligence Quotient of applicants instead of the Emotional Intelligence level of the prospective employees, this study determined the relationship between Emotional Intelligence and Employee Performance of selected Banks in Anambra State. Emotional Intelligence was decomposed with Empathy while Employee Performance was decomposed with Employee Turnover. The study employed a Correlation Research Design. Three banks were selected from the three senatorial zones in Anambra State for coverage. Pearson’s Product Moment Correlation Co-efficient was used to analyze the data. Findings revealed that Empathy has a strong negative relationship with Employee Turnover. It is recommended that management should institute policies that will ensure employment of Emotionally Intelligent workers as well as create avenues within the organization that will enhance the inter-personal relationship of employees towards reducing employee turnover.

Keywords: Emotional intelligence, Employee Performance, Commercial Banks, Empathy, Employee Turnover

Suggested Citation

Osisioma, Hilda and Nzewi, Hope and Nnenne, I. Nnabuife, Emotional Intelligence and Employee Performance in Selected Commercial Banks in Anambra State, Nigeria (July 15, 2016). European Journal of Business, Economics and Accountancy, Vol. 4, No. 3, 2016, Available at SSRN: https://ssrn.com/abstract=2810098

Hilda Osisioma

Nnamdi Azikiwe University ( email )

Enugu-Onitsha Expressway
PMB 5025
Awka, DE Anambra State 234
Nigeria

Hope Nzewi (Contact Author)

Nnamdi Azikiwe University ( email )

Enugu-Onitsha Expressway
PMB 5025
Awka, DE Anambra State 234
Nigeria

I. Nnabuife Nnenne

Nnamdi Azikiwe University

Enugu-Onitsha Expressway
PMB 5025
Awka, DE Anambra State 234
Nigeria

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