Organisational Citizenship Behaviours: Definitions and Dimensions
13 Pages Posted: 6 Jan 2017
Date Written: August 30, 2016
Abstract
Organisational citizenship behaviour (OCB) is an evolving concept concerning how and why people contribute positively to their organisations beyond defined work roles that have rapidly expanded in recent years. The study of OCB engages fundamental questions analysing the circumstances in which individuals “go the extra mile” in the workplace. This briefing reviews the literature to shed a light on the antecedents and enabling environments for OCB in order to improve employee and employer ability to maximise citizenship behaviour for mutual benefit.
Suggested Citation: Suggested Citation
Campbell Pickford, Helen and Joy, Genevieve, Organisational Citizenship Behaviours: Definitions and Dimensions (August 30, 2016). Saïd Business School WP 2016-31, Available at SSRN: https://ssrn.com/abstract=2893021 or http://dx.doi.org/10.2139/ssrn.2893021
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