Organisational Citizenship Behaviours: Definitions and Dimensions

13 Pages Posted: 6 Jan 2017

See all articles by Helen Campbell Pickford

Helen Campbell Pickford

University of Oxford - Said Business School

Genevieve Joy

University of Oxford - Said Business School

Date Written: August 30, 2016

Abstract

Organisational citizenship behaviour (OCB) is an evolving concept concerning how and why people contribute positively to their organisations beyond defined work roles that have rapidly expanded in recent years. The study of OCB engages fundamental questions analysing the circumstances in which individuals “go the extra mile” in the workplace. This briefing reviews the literature to shed a light on the antecedents and enabling environments for OCB in order to improve employee and employer ability to maximise citizenship behaviour for mutual benefit.

Suggested Citation

Campbell Pickford, Helen and Joy, Genevieve, Organisational Citizenship Behaviours: Definitions and Dimensions (August 30, 2016). Saïd Business School WP 2016-31, Available at SSRN: https://ssrn.com/abstract=2893021 or http://dx.doi.org/10.2139/ssrn.2893021

Helen Campbell Pickford (Contact Author)

University of Oxford - Said Business School ( email )

Park End Street
Oxford, OX1 1HP
Great Britain

Genevieve Joy

University of Oxford - Said Business School ( email )

Park End Street
Oxford, OX1 1HP
Great Britain

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