Principles and Contributions of Total Quality Mangement (TQM) Gurus on Business Quality Improvement

19 Pages Posted: 13 Apr 2017

See all articles by Behnam Neyestani

Behnam Neyestani

De La Salle University, Civil Engineering

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Date Written: 2017

Abstract

Over the past few decades, Total Quality Management (TQM) gurus have been developed certain theories in the area of business quality improvement, which caused a huge paradigm shift in improving the quality of products and services. The main aim of this paper was to discuss regarding the key roles of TQM gurus such as Deming, Crosby, Juran, Feigenbaum, Ishikawa, and others in improving business quality within different organizations in 20th Century. Thus, a systematic literature review was performed to specify the concept of TQM principles and philosophies from the aforementioned TQM gurus. However, the literature review was provided invaluable insight on the understanding of the main ideas and philosophies proposed by these TQM gurus.

Keywords: Contributions, Quality Management, TQM Gurus, Total Quality Management (TQM), and Principles.

Suggested Citation

Neyestani, Behnam, Principles and Contributions of Total Quality Mangement (TQM) Gurus on Business Quality Improvement (2017). Available at SSRN: https://ssrn.com/abstract=2948946 or http://dx.doi.org/10.2139/ssrn.2948946

Behnam Neyestani (Contact Author)

De La Salle University, Civil Engineering ( email )

2401 Taft Avenue
Manila
Philippines

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