Six Sigma at Dominion Resources, Inc.: Investing in Excellence

5 Pages Posted: 1 Jun 2017

See all articles by Robert Landel

Robert Landel

University of Virginia - Darden School of Business

Abstract

This note provides information on Six Sigma and business improvement at Dominion Resources, Inc., including many examples of the CEO Tom Farrell's personal commitment and support. It can be used in executive education leadership programs and business courses in operations management in discussions about Six Sigma program elements that help sustain a culture of continuous improvement and deliver extraordinary business results. Ten years after its launch at Dominion Resources, Inc., Six Sigma, is one of the nation's most widely recognized initiatives having been cited for audited hard savings, integration into corporate culture, percentage of employees trained, sustained management support, and employee recognition.

Excerpt

UVA-OM-1453

Sept. 2, 2011

SIX SIGMA AT DOMINION RESOURCES, INC.:

INVESTING IN EXCELLENCE

I firmly believe that Six Sigma provides us with a clear pathway to excellence in everything we do—and how we do things every day.

—Tom Farrell, CEO of Dominion Resources

. . .

Keywords: Six Sigma, continuous improvement

Suggested Citation

Landel, Robert, Six Sigma at Dominion Resources, Inc.: Investing in Excellence. Darden Case No. UVA-OM-1453, Available at SSRN: https://ssrn.com/abstract=2974970 or http://dx.doi.org/10.2139/ssrn.2974970

Robert Landel (Contact Author)

University of Virginia - Darden School of Business ( email )

P.O. Box 6550
Charlottesville, VA 22906-6550
United States

HOME PAGE: http://www.darden.virginia.edu/faculty/landel.htm

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