Total Quality Management (TQM) in the Era of Globalization

21st Annual Convention and Conference Society for Information Science, 9-11 April 2003

18 Pages Posted: 7 Jun 2017 Last revised: 5 Mar 2020

Date Written: June 4, 2003

Abstract

Quality of educational Institution are judged by the quality of information provided by their Information Centres and Departments. For providing quality information, the quality of the system, behavior of management needs continuous improvement, which can be achieved by application of TQM techniques in libraries & Information Centres. IT revolution in the past few years has come to the rescue of management in improving the system quality. Hence come to the rescue of management in improving the system quality. Hence the application of TQM technique will not only help the institute to go to greater heights but also provide the information in a cost-effective manner.

Keywords: TQM

Suggested Citation

Satpathy, Kishor Chandra, Total Quality Management (TQM) in the Era of Globalization (June 4, 2003). 21st Annual Convention and Conference Society for Information Science, 9-11 April 2003, Available at SSRN: https://ssrn.com/abstract=2981676 or http://dx.doi.org/10.2139/ssrn.2981676

Kishor Chandra Satpathy (Contact Author)

Indian Statistical Institute, Kolkata, India ( email )

203 B.T. Road
Kolkata, West Bengal 700108
India
9435175531 (Phone)

HOME PAGE: http://https://www.isical.ac.in/~library/BiodataKishorISIK.pdf

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