Six Sigma Deployment in HR: Enhancing Competitiveness

Abstract

Six Sigma is a disciplined, quality approach and philosophy for eliminating defects in any process – from manufacturing to transactional and from product to service. Six Sigma is flexible enough to be applied to different challenges throughout business and organizations can use it in diverse areas such as HR. Six Sigma deployment in HR helps in its reengineering by increasing the speed, quality and efficiency of HR services. Six Sigma deployment in HR is important for overall performance and growth of business. This research provides HR process improvement steps in terms of efficiency and effectiveness, develops various frameworks for its successful implementation and document benefits of Six Sigma deployment in HR with various case studies.

Keywords: HR, Six Sigma, TQM, HRM practices, DMAIC, Competitive advantages